Last Updated: June 12, 2024
At American Candy Store, we strive to deliver your favorite American candies to you as quickly and efficiently as possible. Below are the details regarding our shipping policies and procedures.
1. Shipping Locations
1.1 We currently ship to addresses within the United Kingdom.
2. Shipping Rates
2.1 Shipping rates are calculated at checkout based on the weight of your order and the delivery method selected.
3. Delivery Times
3.1 We aim to process and dispatch all orders within 1-2 business days of receiving your order.
3.2 Delivery times vary depending on the shipping method selected:
- Standard Shipping: Typically takes 3-5 business days from the dispatch date.
- Express Shipping: Typically takes 1-2 business days from the dispatch date.
3.3 Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as postal service disruptions or extreme weather conditions.
4. Order Tracking
4.1 Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package’s progress.
5. Shipping Issues
5.1 If you experience any issues with your shipment, such as delayed delivery or a lost package, please contact our customer support team at support@americancandystore.com. We will work with the carrier to resolve the issue as quickly as possible.
6. Incorrect or Incomplete Addresses
6.1 Please ensure that all shipping information is accurate and complete at the time of order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
7. Damaged or Incorrect Orders
7.1 If your order arrives damaged or if you receive the wrong items, please contact us at support@americancandystore.com within 14 days of delivery. We will arrange for a replacement or refund as appropriate.
8. International Shipping
8.1 Currently, we only ship within the United Kingdom. We hope to offer international shipping in the future and will update our policies accordingly when this service becomes available.
9. Contact Us
If you have any questions or concerns about our shipping policies, please contact us at:
American Candy Store Ltd.
Email: support@americancandystore.com